1. Do you offer rush or express shipping?

For USA orders we offer USPS Express delivery in 1-3 Days and UPS Next Day.
Please note, that these services sometimes require a signature upon delivery and to allow an additional fulfillment time of 3-5 business days.

Internationally we offer Express. This service varies from next-day to one week depending on location. Please account for customs/border delays when ordering.

• Diff will ship your item in a timely manner with the shipping method selected.  Please note that any carrier delays due to volume, weather, etc; are out of our control

2. I haven’t received a shipping notification, when will my order ship?

Please allow 3-5 days for fulfillment.  Thank you for your patience and understanding.

Our warehouse is open Monday through Friday and is closed all Saturdays, Sundays, and National Holidays.

You will receive an automated email with tracking information on the evening that your package is shipped.

3. International shipping information

Please allow 3-5 days for fulfillment.  Thank you for your patience and understanding.

International Orders ship from our warehouse. Unless otherwise specified or chosen your order will ship via UPS Priority Mail Innovations International with tracking included.
Estimated Shipping Times:

USPS First Class Mail = 3-5 Weeks Average (frequently faster)

UPS Priority Mail Innovations International = 2-3 Weeks Average (frequently faster)

UPS SurePost = 2-3 Weeks Average (frequently faster)

UPS Worldwide Expedited = 2-5 Days Signature Required

• Diff will ship your item in a timely manner with the shipping method selected.  Please note that any carrier delays due to volume, weather, etc; are out of our control.  All shipments include tracking, we will send this to you via email automatically at 6:00 PM PST the night your order is shipped. We are not liable for packages that show that they have been delivered but have not been received.

DUTIES/TAXES/TARIFFS – SOME COUNTRIES MAY HAVE EXTRA FEES FOR IMPORTED GOODS, WE HAVE NO CONTROL OVER THIS AND ALL FEES WILL BE YOUR RESPONSIBILITY. DIFF WILL NOT MARK YOUR PACKAGE AS “SAMPLE” OR “GIFT” TO AVOID THESE TAXES.
If an order is refused and returned to our warehouse, shipping costs are not refunded.

4.Tracking status shows “Delivered” but I don’t have my package!

If your tracking information shows that your package was delivered, but you can’t find it:

• Verify the shipping address for the order. We are not responsible if the address provided on the order was incorrect.
• Look for a notice of attempted delivery.
• Look around the delivery location for your package. Check the bushes, front and back porch or other ‘hiding’ places your mail carrier may have put it.
• See if someone else accepted the delivery.Check with neighbors.
• Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
• Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
• Contact your local USPS post office and request a tracer be placed on the order.  This will tell them exactly where the order was delivered to and hopefully be able to retrieve it.
• If you haven’t received your package, and you have already started a claim with the postal carrier, please contact us within 30 days of the expected delivery. We’ll do everything we can to help.

5. USA Customer shipping information

Please allow 3-5 days for fulfillment.  Thank you for your patience and understanding.

USA Domestic Orders ship from our warehouse. Unless otherwise specified or chosen your order will ship via USPS First Class or equivalent with tracking included.  We will email you tracking once it has been shipped.

Estimated Shipping Times:

First Class Or Free = 4-9 Days

USPS Priority Mail = 2-5 Days

USPS Express Mail = 1-3 Days

UPS Next Day Air = 1-2 Days. Order by 11:00 AM PST for next-day delivery. Signature Required.

• Diff will ship your item in a timely manner with the shipping method selected.  Please note that any carrier delays due to volume, weather, etc; are out of our control

All shipments include tracking, we will send this to you via email automatically but you can also request it at any time via email or phone. We are not liable for packages that show that they have been delivered but have not been received.

Returns

1.Return/Exchange policy

We want you to love your Colonial Opticians glasses! If you are not satisfied with your purchase here is what you need to know:

• Non-prescription products can be returned up to 30 days from the date of purchase, and prescription products are eligible for returns up to 14 days from receiving the product
• Items purchased on our clearance sale page are not eligible for returns or exchanges
• Items must be unworn (a quick try on is fine of course), in the state you received them, and in the original packaging
• The original shipping cost of the order is non-refundable, and there will be a $9.99 restocking fee removed from your refund.
• Return items must be sent back within 10 days of initiating your return with the label provided.
• International returns: Customers must cover the cost of return shipping and are responsible for all duties, taxes, or brokerage fees associated with the order. International orders are not eligible for exchange.
• Exchanges of equal or lesser value are free. We offer up to 2 exchanges. If unhappy with 2nd exchange we will offer a refund which will be subject to a $9.99 restocking fee.
• International exchanges are not offered.

Please use the link below to start your return.  As always please feel free to reach out to us via email, chat, or phone if you need any assistance!
Start My Return

Please do not send returns back without checking in with our team as it will delay the refund process

2. Warranty

Our warranty extends to 1 year from the purchase date to cover manufacturing defects.

Lost items, or accidental damage such as scratches, stretching of the frames due to regular wear, breakage, or other misuses are NOT covered under the manufacturer’s warranty.

Upon approval, warranty claims are entitled to a one-time replacement for original items and are not considered an exchange.

If you believe that you have an issue that is covered under our one-year warranty, please use the link below to start your warranty claim.  As always please feel free to reach out to us via email, chat, or phone if you need any assistance!  All of the following information is required for your warranty to be approved:

– A detailed description of the manufacturer’s issue
– Send several photos clearly showing the defect along with the style SKU/number located on the inside of one of the temples

Start My Warranty Claim

3.What if I received a damaged item?

We want to ensure that you get the highest quality designer sunglasses and if there are any issues with your order we are here to help, please contact us here.

4.What if my glasses do not fit perfectly straight?

We quality check our glasses before shipping them out to you, but it is possible that they can become unaligned due to heat at our warehouse or in transit. Not to worry! This can be easily resolved by taking your glasses to your local optical retailer to have them custom-tailored to your face in person. This is usually a quick and free service, but if they do charge a fee we would be happy to reimburse you up to $15 with a provided receipt.